What Should I Do First With Water Damage at Home

Water damage can happen to anyone. It may come from a leak in the roof, a broken pipe, a washing machine, or even a flood from heavy rain. A small drip can turn into big damages if left untreated. In serious cases, flood water, sewage, or a burst valve can create a flooded home.

Knowing what to do first is important to keep your family safe and to prevent more damage. Quick steps can lower the risk of mold, mildew, structural damage, and costly water damage repair.

Step 1: Put Safety First

When you find water inside your home, safety comes before anything else.

Turn off electricity: Shut off the circuit breaker if flooding has reached the floor or electrical outlets.
Stop the water supply: If a pipe or toilet is leaking, shut off the main valve. This helps stop more water from entering your home.
Check for hazards: Flood water may carry dirt, sewage, or chemicals. Avoid walking in it without protection.

Wearing gloves, boots, and even a mask can help you stay safe. Safety gear is especially important when cleaning, drying, and handling debris.

Step 2: Find the Water Source

Before you can fix the water damage, you need to know where the water is coming from.

Plumbing leaks: Check sinks, toilets, showers, dishwashers, and washing machines.
Roof leaks: Look at the ceiling, attic, and roof for dripping or wet spots.
Natural disasters: Flooding or heavy rain may bring flood water inside through cracks, poor drainage, or basement windows.

Using leak detection tools or a moisture meter can help spot hidden moisture inside walls, drywall, or wood flooring.

Step 3: Call Your Insurance Company

If your home has serious water damage, call your insurance company as soon as possible.

Homeowners insurance may cover some water damages, like a burst pipe or broken appliance.
Flood insurance through the National Flood Insurance Program (NFIP) may cover flood damage from natural causes.

Your insurance company may send an expert to do an inspection. Take photos, videos, and make an inventory of damaged clothing, furniture, and building material. This helps when filing your claim.

Step 4: Remove Standing Water

The faster you remove standing water, the less damage you’ll face.

Use a pump, sump pump, or even buckets to get rid of water in your basement or other spaces.
Towels, a wet vacuum, or a dehumidifier can help soak up smaller leaks.
Open valves and drains to improve drainage.

Removing water quickly lowers the risk of mold, corrosion, and structural damage.

Step 5: Begin Drying and Ventilation

Once the water is gone, drying is the next step.

Use fans to improve airflow.
Open windows for ventilation if the weather allows.
Run a dehumidifier to lower humidity in the air.
Lift wet carpet, upholstery, and wood flooring to help with drying.

Drying prevents mildew, mold, and rotting wood. Using a moisture meter can confirm when building material like drywall, concrete, and hardwood are safe and dry.

Step 6: Clean and Disinfect

Water from a flood, sewage, or leaking toilet can carry germs and bacteria.

Wash clothing, rugs, and soft items with hot water.
Use a disinfectant or bleach solution to wipe down walls, floors, and bathroom surfaces.
Throw away food, paper, or upholstery that cannot be cleaned.

Cleaning lowers health hazards and keeps your family safe. Always wear gloves and a mask when using bleach or other strong cleaners.

Step 7: Protect Against Mold and Mildew

Mold can start growing in just 24–48 hours after flooding. It grows fast in damp wood, drywall, and carpet.

Keep the area dry with fans, ventilation, and dehumidifiers.
Remove wet drywall, wood, or insulation that cannot be dried.
Watch for musty smells or dark spots on walls, ceilings, and floors.

If you see mold spreading, you may need a professional water damage restoration company for safe removal.

Step 8: Call a Professional for Water Damage Restoration

Some jobs are too big for homeowners to handle alone. That’s when you need an expert.

A professional water damage restoration team has tools like:

Moisture meters to find hidden damp spots.
Industrial pumps and dehumidifiers for fast drying.
Knowledge of building material and safe restoration.

They also check for structural damage, electrical risks, and lead paint hazards. Hiring a professional helps ensure your homeowners insurance claim goes smoothly.

Step 9: Repair and Restore the Home

Once drying and cleaning are done, it’s time for water damage repair.

Fix broken plumbing, valves, and pipes.
Repair the roof, ceiling, or walls that were damaged.
Replace drywall, wood flooring, or carpet.
Repaint with waterproof paint to seal surfaces.

Proper restoration makes your home safe, strong, and livable again.

Step 10: Prevent Future Water Damage

The best way to save money and stress is to prevent water damage before it starts.

Install a sump pump in your basement.
Keep gutters and drainage systems clear.
Add waterproofing to your basement or concrete walls.
Get regular plumbing inspections from a plumber.
Use leak detection devices near your washing machine, dishwasher, and sink.

These steps reduce the risk of future flooding, leaking, and costly repairs.

Why Quick Action Matters

When dealing with a flooded home, every minute counts. Delays can mean:

More moisture trapped in walls and floors.
Higher chance of mold and mildew.
Stronger smells, stains, and corrosion on metal.
Bigger insurance claims and restoration costs.

Taking action right away saves money, protects your family’s health, and helps your insurance company process your claim faster.

FAQs About Water Damage at Home

What should I do first when I have water damage at home?

First, stay safe. Turn off the electrical power, stop the main water supply, and look for the source of the leak or flooding. Then call your insurance company and begin removing standing water.

How long does it take to dry out a flooded home?

It depends on the damage. With fans, ventilation, and a dehumidifier, small areas may dry in 2–3 days. Larger flood damage or soaked wood flooring may take a week or longer.

Does homeowners insurance cover water damage?

Homeowners insurance may cover sudden events like burst pipes or broken appliances. For flooding from storms, you may need separate flood insurance through the National Flood Insurance Program.

Can I clean mold myself after water damage?

Small spots of mildew can be cleaned with bleach or a disinfectant. But large areas or hidden mold behind drywall may need a professional water damage restoration company.

How can I prevent water damage in the future?

Do regular inspections, fix small leaks quickly, use sump pumps, and keep drainage clear. Adding waterproofing to basements and using leak detection tools also help prevent water damage.

Final Thoughts

Water damage is stressful, but acting fast makes a big difference. Focus first on safety, stop the water source, call your insurance company, and start drying right away. Cleaning, disinfecting, and preventing mold are key steps.

When the job is too big, call a professional water damage restoration team. They have the tools, training, and expert skills to handle even the worst flood damage.

By taking these steps, you’ll not only repair water damage but also protect your home from future flooding and leaking. Quick action today can save you from costly restoration tomorrow. Contact us today for information on how we can help or your local emergency number.

Eric Allison

Eric Allison is a seasoned professional in property restoration, serving as the primary contact and founder of Preferred Restoration Services, LLC, based in Tustin, California. With a career spanning over two decades, Eric has developed extensive expertise in addressing fire, water, and mold damage, ensuring properties are restored to their pre-loss condition.

Water Removal

      EXCELLENT  
   Based on 62 reviews 
    
 
 
 
   
 
 
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   Michelle D. 
 April 23, 2025
 
 
 Verified A straight up honest broker who knows his stuff.  Excellent communication and very helpful problem solving our mold issue
  
 
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   Jessica M. 
 April 1, 2025
 
 
 Verified Giving Eric a 5-star review, and we haven't even started any work yet. He came to gave us his professional opinion and quote to address a mold issue in our house. He is clearly very knowledgeable. His opinion was wildly different than the previous estimate we received, from an agency that wanted to charge us about 4 times as much. He did a much more thorough assessment, and explained his reasoning for why he felt that our issue wasn't as extreme as the previous agency. He even gave us some suggestions as to how we could address our issue on our own, if need be. He doesn't appear "out to get you"... there are a lot of companies that work off the "mold is gold" motto, but he doesn't seem to be one of them. If we end up going with him for the job, we'll update the review... but, I was just so happy and relieved with his approach, estimate, knowledge, and his overall professionalism. Glad there are still people like this out there!
  
 
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   Ben T. 
 March 10, 2025
 
 
 Verified Eric and his team were prompt and professional. From diagnosis through cleanup they were very thorough.
  
 
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   Julia H. 
 March 7, 2025
 
 
 Verified Above and beyond expectations. Eric and his team were not only helpful, kind, and relatable to our issues, they were extremely professional and reliable. Always answered our calls. Showed up on time with great attitudes. Respected our home. Most importantly, got the job done in a fast and timely manner. Can't recommend enough.
  
 
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   Lorraine R. 
 March 2, 2025
 
 
 Verified We had a leak under the kitchen sink and called another company first. We were told there is mold and they would have to tent the area to remove it and that we'd also need a whole new cabinet. Of course, it was pretty expensive and they said we couldn't use the kitchen for a couple weeks. Feeling it's always wise to get more than one estimate, I called Preferred Restoration as they had excellent reviews. Eric replied promptly and came out to look things over. He felt the mold wasn't bad enough to require a tent and also felt a whole new cabinet was not required. Needless to say, we accepted his estimate immediately and the work was done in a professional manner. (They don't do the carpentry work, but can make a recommendation.) I highly recommend Preferred Restoration. I believe it's an honest company with skilled professionals.
  
 
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   William P. 
 January 31, 2025
 
 
 Verified Eric the owner was great to work and keep me informed the entire time that the moisture was being removed from my home. Highly recommend Eric and his team for any job!
  
 
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   Elizabeth R. 
 January 3, 2025
 
 
 Verified Right from the start I knew I was going to be in good hands with this company. The response time was super quick and getting Eric to come out to my home to assess the situation was quicker than expected. Eric was very knowledgeable and answered all my questions thoroughly. He took his time to listen to all my concerns to carefully address the issues in my home. He made a stressful situation feel less stressful and manageable. I definitely recommend this company and will contact Eric if needed in the future. Thanks again Eric!
  
 
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   Binh N. 
 December 5, 2024
 
 
 Verified We discovered a mold issue in one of our bedrooms and reached out to Preferred Restoration Services for guidance. Eric was extremely helpful in helping us navigate what needed to be done since we had no experience with this type of issue. He shepherded us through the process and helped us understand every step that needed to be performed. He referred us to a couple of contractors which we used for plumbing and testing and they were also excellent. This was helpful so that we didn't have to figure out who else we needed to work with and vet them as well. Everyone from Preferred Restoration Services was very professional, communication was excellent, and customer service was outstanding. We had a lot of questions and they were all answered very quickly. I highly recommend Preferred Restoration Services for any damage restoration needs.
  
 
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   Tyler H. 
 November 23, 2024
 
 
 Verified Preferred Restoration is the best service in town! If you want quality, fair pricing & guidance, call Preferred Restoration!  Ask for Eric, he is very helpful and quick.
  
 
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   Phil L. 
 November 1, 2024
 
 
 Verified We had an issue with a sewer line that leaked and potentially needed some soil remediation under the house.  I gave Eric a call and made an appointment for the next day for him to come out and assess the situation.  Throughout the process his communication was great and he was on time (even gave me a call to let me know he was on his way).  He went above an beyond to even check inside the house for potential water damage/mold.  We did not have to move forward with any remediation. I appreciate Eric's communication, thoroughness, and HONESTY.  We will keep his contact if we need any work in the future.  I highly recommend Eric and Preferred Restoration!