Water damage can be scary. Whether it’s from a burst pipe, a leaky roof, or a backed-up toilet, you might be wondering: Should I file a home insurance claim for water damage? The answer depends on what caused the water damage, how bad it is, and what your homeowners insurance policies cover.
In this guide, we’ll help you understand when to file a claim, what to expect during the claims process, and how to avoid problems later. We’ll also show you how to protect your home and save money in the long run.
Eric Allison is a seasoned professional in property restoration, serving as the primary contact and founder of Preferred Restoration Services, LLC, based in Tustin, California. With a career spanning over two decades, Eric has developed extensive expertise in addressing fire, water, and mold damage, ensuring properties are restored to their pre-loss condition.
Water damage is when water causes harm to your home or personal property. It can ruin walls, floors, furniture, and even your home’s structure. There are many types of water damage, and knowing the source of water damage helps you figure out what’s covered by your insurance company.
These are just a few common types of water damage that homeowners face.
Your standard homeowners insurance policy usually covers accidental water damage—the kind that happens suddenly. This might include:
But homeowners insurance does not cover everything. Gradual leaks, lack of maintenance, and neglected repairs are often not covered. For example, if your shower has leaked for months and caused mold, that’s a maintenance issue.
If the water came from natural flooding or storm surge, you’ll need a separate flood insurance policy.
👉 Learn more about OC water damage restoration and how professionals can help.
Here’s how to decide if you should file a claim for water damage:
Ask yourself:
If the answer is sudden and accidental, your insurance carrier will likely help.
Check the repair estimates. If the cost of repairs is just a little more than your deductible, you may not want to file a claim. Insurance companies keep track of your loss history, and too many claims could raise your rate or make it harder to switch insurance providers at renewal time.
The average water damage claim can be thousands of dollars, but minor fixes might be cheaper to handle yourself.
Some insurance policies have additional coverage for mold damage, water backups, or extra living expenses. Ask your insurance agent about your policy terms and any personal property endorsement.
Mold spores grow fast. If water sits for too long, it can lead to mold growth, which causes property damage and health problems. Many insurance companies require you to make temporary repairs to stop further additional damage.
If there’s a risk of mold, it’s better to act fast. A professional water damage clean-up company can handle efficient water removal and begin the drying process.
Here’s what the claim process usually looks like:
You may receive a Loss Draft check to cover repairs or get reimbursement later depending on your policy—either replacement cost policy or cash value policy.
Sometimes, your claim for water damage might get denied. This can happen if:
If this happens, you can appeal the decision, get legal advice, or request help from a dedicated insurance agent for a favorable outcome.
By staying on top of small issues, you can avoid costly repairs later.
If you see excessive moisture, bathroom tiles warping, or linoleum tile lifting, you might need a pro. A good water damage company will:
Always choose a trusted team that’s experienced with your type of damage and familiar with the insurance industry.
👉 Need help now? Check out our OC water damage restoration services.
Most standard homeowners insurance policies won’t cover damage from a slow leak or gradual leaks. These are usually seen as a lack of maintenance.
If the roof leak is caused by a storm or another covered peril, your homeowners policy may pay for repair costs and water damage inside the home.
Yes, but only do temporary repairs to prevent more damage. Keep all receipts and photos as proof of loss for your insurance adjuster.
Some policies include sump overflow coverage or separate coverage for sewage backup. Check with your insurance agent about this extra coverage.
Yes, if you live near bodies of water or in a flood zone. Flood damage is not covered by standard policy and needs a separate flood insurance policy.
Filing an insurance claim for water damage can help you avoid huge bills—but only if it makes sense for your situation. Always check the type of water damage, your insurance coverage, and the total repair costs before filing.
If you’re dealing with water damage right now, don’t wait. Call your insurance provider, stop the water flow, and connect with a trusted water damage company to get started.
For trusted cleanup, restoration, and expert help with your claim, visit our OC water damage restoration page.
Visit your nearby local emergency responder or contact us today for more information.
EXCELLENTBased on 54 reviews
Verified
Selene H.October 15, 2024I don't usually leave reviews but Eric is honestly the most knowledgeable and helpful contractor I have ever met. I had a moisture problem from outside the house that impacted my drywalls and potentially studs. Eric talked me through all my options and made referrals to others who can help me with my drywall issues due to asbestos. He also walked me through the entire asbestos testing step and any additional work that I could do should I want to save cost. I am so grateful for the time and dedication Eric has shown. Honestly you won't regret hiring him for your job!Verified
Nina E.October 3, 2024I had a very good experience with preferred restoration. From the first phone call, Eric was extremely knowledgeable and helpful. He has a high level of professionalism and excellent communication. I was happy with the mold remediation he did in our home and I would recommend him and his team. I also found his pricing to be very fair. Every step from start to finish was very seamless!Verified
Wendy B.September 26, 2024Eric and his team at Preferred Restoration were nothing short of amazing when they handled the mitigation of our hot water slab leak. From the very start, they were incredibly kind, understanding, and attentive to our needs during a stressful time. Arnold and the crew worked efficiently and were always mindful of our home and belongings. They took great care to contain the affected areas, ensuring that dust and debris were kept to a minimum. Each day, they meticulously cleaned the workspace before leaving, which made such a difference in keeping our home livable during the process. Their attention to detail and commitment to tidiness was impressive--they treated our home as if it were their own. We truly appreciate the professionalism and respect they showed throughout the entire project. Preferred Restoration went above and beyond, and we couldn't have asked for a better team to help us through this ordeal. Highly recommend!Verified
Rick C.August 22, 2024Had. A great experience with Eric at Preferred Restoration for a mold issue at one of my properties. They were very quick to respond and were always available. Eric was extremely professional, helpful and fair. I'm glad I found them and will be using them solely for my future needs.Verified
Victoria H.June 19, 2024I had a mold problem in my guest room's closet. Eric was the first to respond and came to my house the very next day. He promptly identified the underlying issue which was a leak from my bathroom and was very thorough in explaining the repair process to me. He sent me an itemized quote and also gave me a referral for an abestos testing company because of the age of the house. He was very honest and kind. I ended up using a different service referred by the plumbing company because the extent of the damage was smaller than expected. However I would not hesitate to call Eric for any future remediation needs.Verified
Charles C.June 10, 2024I called for a consultation and Eric was very thorough with his inspection. He offered a honest evaluation and we felt confident taking our next steps after his evaluation.Verified
Vania Y.May 21, 2024Eric and Vincent came to do a mold inspection at our house and they were exactly what they say on their mission statement: honest, kind, and helpful. I really didn't know what here to start as we were getting sick in this house and Eric talked me through the process on the phone and scheduled a consult for us quickly. They were punctual, came into the house with shoe covers, and even gave us suggestions as to different sources of our several months long cough (dust) and tips on how to mitigate it. Even though it wasn't their service and they get nothing from it, it was very helpful of them to lead me in a direction on where to go. In the end, we didn't need their services after all, (see, honest!) but if we have mold issues, I would definitely call them back and have no hesitation recommending them.Verified
Michael Y.May 8, 2024I've contacted Eric on two separate occasions and he was always professional. No fear mongering, no upselling, just honest recommendations that are straight and to the point. Of all the restoration companies I've contacted in the past, I can say that Eric has the most integrity. I'm hoping I never have to call again, but if I ever have a situation where there is possibly water damage, I will be calling Eric and Preferred Restoration first. Thank you again for putting my mind at ease after a stressful ordeal.Verified
Phyllis Y.April 19, 2024After the recent heavy rains, we noticed some water damage and contacted several contractors and remediation companies; of them, Preferred Restoration was by far the most responsive and professional. Eric and Vincent were friendly and courteous, but more importantly, they clearly knew what they were doing and did a fantastic job. It can be hard to know who to trust in situations like this, so we are really glad we found them, and though we hope we never need to, we wouldn't hesitate to use them again.Verified
Briana W.April 12, 2024We had a drain leak in our house and it caused major damage throughout our entire house. I was having the worst time dealing with our insurance adjuster and felt like I the company that they sent out to complete the water mitigation was NOT looking out for my best interests. So, I made the decision to call Preferred Restoration and I am thrilled that I did. Erik was wonderful to work with and was excellent with communication throughout the entire process. Erik uncovered all of the water damage in our house and truly went above and beyond in working with my insurance adjuster as well as the Public Adjuster that we eventually had to hire because our insurance company was so horrible to work with. Uncovering water damage and mold in your house can be a traumatic experience. Hiring Preferred Restoration was the best decision that we could have made. We were thrilled with the remediation that was completed by Erik and his team and I was confident they always had my best interests in mind. Preferred Restoration provided quality service, excellent value, and I can't say enough great things about them.
EXCELLENTBased on 54 reviews
Verified
Selene H.October 15, 2024I don't usually leave reviews but Eric is honestly the most knowledgeable and helpful contractor I have ever met. I had a moisture problem from outside the house that impacted my drywalls and potentially studs. Eric talked me through all my options and made referrals to others who can help me with my drywall issues due to asbestos. He also walked me through the entire asbestos testing step and any additional work that I could do should I want to save cost. I am so grateful for the time and dedication Eric has shown. Honestly you won't regret hiring him for your job!Verified
Nina E.October 3, 2024I had a very good experience with preferred restoration. From the first phone call, Eric was extremely knowledgeable and helpful. He has a high level of professionalism and excellent communication. I was happy with the mold remediation he did in our home and I would recommend him and his team. I also found his pricing to be very fair. Every step from start to finish was very seamless!Verified
Wendy B.September 26, 2024Eric and his team at Preferred Restoration were nothing short of amazing when they handled the mitigation of our hot water slab leak. From the very start, they were incredibly kind, understanding, and attentive to our needs during a stressful time. Arnold and the crew worked efficiently and were always mindful of our home and belongings. They took great care to contain the affected areas, ensuring that dust and debris were kept to a minimum. Each day, they meticulously cleaned the workspace before leaving, which made such a difference in keeping our home livable during the process. Their attention to detail and commitment to tidiness was impressive--they treated our home as if it were their own. We truly appreciate the professionalism and respect they showed throughout the entire project. Preferred Restoration went above and beyond, and we couldn't have asked for a better team to help us through this ordeal. Highly recommend!Verified
Rick C.August 22, 2024Had. A great experience with Eric at Preferred Restoration for a mold issue at one of my properties. They were very quick to respond and were always available. Eric was extremely professional, helpful and fair. I'm glad I found them and will be using them solely for my future needs.Verified
Victoria H.June 19, 2024I had a mold problem in my guest room's closet. Eric was the first to respond and came to my house the very next day. He promptly identified the underlying issue which was a leak from my bathroom and was very thorough in explaining the repair process to me. He sent me an itemized quote and also gave me a referral for an abestos testing company because of the age of the house. He was very honest and kind. I ended up using a different service referred by the plumbing company because the extent of the damage was smaller than expected. However I would not hesitate to call Eric for any future remediation needs.Verified
Charles C.June 10, 2024I called for a consultation and Eric was very thorough with his inspection. He offered a honest evaluation and we felt confident taking our next steps after his evaluation.Verified
Vania Y.May 21, 2024Eric and Vincent came to do a mold inspection at our house and they were exactly what they say on their mission statement: honest, kind, and helpful. I really didn't know what here to start as we were getting sick in this house and Eric talked me through the process on the phone and scheduled a consult for us quickly. They were punctual, came into the house with shoe covers, and even gave us suggestions as to different sources of our several months long cough (dust) and tips on how to mitigate it. Even though it wasn't their service and they get nothing from it, it was very helpful of them to lead me in a direction on where to go. In the end, we didn't need their services after all, (see, honest!) but if we have mold issues, I would definitely call them back and have no hesitation recommending them.Verified
Michael Y.May 8, 2024I've contacted Eric on two separate occasions and he was always professional. No fear mongering, no upselling, just honest recommendations that are straight and to the point. Of all the restoration companies I've contacted in the past, I can say that Eric has the most integrity. I'm hoping I never have to call again, but if I ever have a situation where there is possibly water damage, I will be calling Eric and Preferred Restoration first. Thank you again for putting my mind at ease after a stressful ordeal.Verified
Phyllis Y.April 19, 2024After the recent heavy rains, we noticed some water damage and contacted several contractors and remediation companies; of them, Preferred Restoration was by far the most responsive and professional. Eric and Vincent were friendly and courteous, but more importantly, they clearly knew what they were doing and did a fantastic job. It can be hard to know who to trust in situations like this, so we are really glad we found them, and though we hope we never need to, we wouldn't hesitate to use them again.Verified
Briana W.April 12, 2024We had a drain leak in our house and it caused major damage throughout our entire house. I was having the worst time dealing with our insurance adjuster and felt like I the company that they sent out to complete the water mitigation was NOT looking out for my best interests. So, I made the decision to call Preferred Restoration and I am thrilled that I did. Erik was wonderful to work with and was excellent with communication throughout the entire process. Erik uncovered all of the water damage in our house and truly went above and beyond in working with my insurance adjuster as well as the Public Adjuster that we eventually had to hire because our insurance company was so horrible to work with. Uncovering water damage and mold in your house can be a traumatic experience. Hiring Preferred Restoration was the best decision that we could have made. We were thrilled with the remediation that was completed by Erik and his team and I was confident they always had my best interests in mind. Preferred Restoration provided quality service, excellent value, and I can't say enough great things about them.